Terms & Conditions
The services provided by Kylie Hammond are governed by the Australian Consumer Laws (“ACL”). The ACL provide consumer protection around the quality of services to you, together with inherent guarantees that apply upon the engagement of our services.
The further terms and conditions of our Agreement with you are set out below. The ACL can be read by you at any time, and we invite you to discuss any matters of the ACL and/or our terms and conditions, prior to engaging our services.
These Terms are governed by the laws of New South Wales. The parties irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of New South Wales. If any provision of these Terms is found to be unenforceable under New South Wales law, this will not affect the remainder of the provisions of these Terms, which will remain in full force and effect.
Kylie Hammond reserves the right to change, modify add or remove any portion of these terms and conditions, in whole, or in part, at any time. Changes to the terms will come into effect once they are posted to our website. We will endeavour to highlight any significant changes where possible. Your use of our services will be regarded as agreement and acceptance of our terms.
We are entitled to terminate our Agreement with you if:
(i) you do not provide a response to us within twenty-one (21) days of any request for further information (this is required so we can complete our services for you); or
(ii) we lose contact with you and you do not inform us of your new contact details within twenty-one (21) days.
Our Agreement with you will be deemed to end after twenty-one (21) days of us informing you that our agreed work and services have been provided and are complete. Should you thereafter require any further services from us, that may arise from our completed work or otherwise, then any such further services to be provided will only start after you have purchased these further services from us and a further binding agreement has been entered.
In accordance with the objectives of the ACL our services will be completed for you within a reasonable timeframe. Our services will also be delivered utilising all reasonable care and skill that would be expected of us.
To ensure these objectives can be met, we cannot accept assignments at short notice, nor deliver the service sooner than what is a reasonable timeframe. Upon you providing the necessary instructions to us that timeframe can be discussed, if required, so that there will be no uncertainty prior to engaging our services.
Once you have entered into our Agreement you are responsible for payment of the full agreed service fee, prior to commencement of our services to you. No refunds will be provided after signing of our Agreement, unless for some unforeseen reason it is not possible for us to provide, or complete, our agreed services for you.
Payment may be made by way of Stripe (major credit cards are accepted including AMEX, MasterCard and Visa) or direct bank transfer.
You will pay all fees and charges in accordance with the terms of payment shown on our invoice. In the event of non-payment, we reserve the right to charge interest at a flat rate of 2% per month on unpaid invoices. Interest will apply from the due date until receipt of payment.
There will be no additional charges to you, unless you later request additional services beyond the scope of our initial Agreement.
Procedure after entering into our Agreement with you
Once you have purchased any of our products or services, you will receive an email from us with all necessary details required by us to commence our services for you. This includes providing to us a copy of your current resume and/or your employment history and a job description for the position you may wish to apply for.
If you have requested and agreed to any of our other products or services including our Executive Coaching, Interview Coaching or 360-Degree Feedback services, you will receive a similar email.
We will require all your contact details so that we can commence our services promptly and to provide timely and quality service to you.
Meeting Times & Duration
Your initial engagement will include a number of regular meetings which are typically scheduled for approximately 1 hour. Outside of these sessions, we can be contacted as required by phone or email. It is your responsibility to schedule regular meetings when they are required. To schedule your next appointment, we require 48 hours’ notice at a minimum.
Meetings may take place via phone or via Skype / Zoom web conference call. It is important that you allocate the time, are prompt for our meeting or call, and that the meeting can be conducted in a private setting.
Preparation for Sessions
Coaching Programs are often a life-changing experience and as such, it can sometimes be uncomfortable and emotionally challenging. While we guarantee our full support we accept no responsibility for illness or mental stress that may result from changes that may occur in your life.
We accept no responsibility for any changes that you may or may not implement as a result of our discussions together.
Cancellation of Sessions
We will be committed to our scheduled sessions and will only postpone a session as a result of illness or emergency. We request that you give it the same priority. If you are late for your session, please note that due to other appointments, we may be unable to extend your session. Late cancellations or non-appearance may result in forfeiting the session.
Wherever possible you are requested to give as much notice as you can to change your scheduled session. If a session is canceled less than 24 hours in advance it will be deemed as forfeited.
We verify that we are trained by Results Coaching Systems and have over 20,000 hours of practical executive coaching experience.
We undertake to maintain complete confidentiality of our relationship and any information that passes between us. Should we wish to use some aspects of our work together to assist or inform others about the Career Mentoring process, we will request your permission to do so.
Our service incorporates a collaborative process. Your input into the Executive Resume Writing process is essential to ensuring the quality results you expect. We cannot meet the ACL statutory guarantees if you are unavailable or unable to assist us when we request your instructions during the writing process.
During our engagement together you will also undertake to complete certain actions including written exercises and follow-ups. We request that you email or fax a report of your actions, as well as any written exercises, prior to your next session so they can be reviewed in advance.
Our contract can be terminated as follows:
At any time, by either party, when termination is agreed by both parties as appropriate. Written confirmation of termination signed by both parties is required in these circumstances.
Unilaterally by us when we consider there are grounds for termination which may include: unprofessional conduct by you; a failure by you to engage in regular meetings or activities which will prevent us from completion of the service for you; fraud or misrepresentation; or non-disclosure of facts that would prevent us from entering into this Agreement with you.
In such circumstances we will provide a letter setting out our reasons for termination and any paid coaching fees shall be non-refundable. We reserve our rights to seek any damages incurred by us.
Limitation of Liability
As your Executive Coach & Career Mentor we will be a professional coach, mentor and facilitator. The actual achievement of your goals is entirely in your hands and you will not hold us responsible in any way for the final outcomes.
We are not legally responsible for any loss or damage you might suffer in connection with the use or performance of our services. It is your responsibility to ensure any services meet your specific, personal requirements.
We are not liable for any decisions you make based on any of our services or guidance and any consequences, as a result, are your own. Under no circumstances are we liable for any actions you take nor can you hold us or any of our employees liable for any loss or costs incurred by you as a result of any of the services provided.
Upon purchase of our services you are entering a legally binding Agreement with us and you confirm your acceptance of all the terms and conditions noted above as being within our Agreement with you.
You agree to indemnify us for any and all costs incurred by us, legal or otherwise, with respect to enforcement of these terms and conditions.
Code of Conduct