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Terms & Conditions of Purchase

On the 1st of January 2011 a uniform law governing the services we will provide to you commenced, the Australian Consumer Law (“ACL”). It is a set of laws now applying throughout Australia and details specific rules and regulations regarding our quality services to you, together with inherent guarantees, applying upon the engagement of our services. 

The further terms and conditions of our Agreement with you are set out below. The ACL can be read by you at any time, and we invite you to discuss any matters of the ACL and/or our Terms and Conditions, prior to you engaging our services.

We specifically bring to your attention the following conditions of our Agreement with you:

  • There will be no additional charges to you, unless you later request additional services beyond the scope of our initial Agreement with you.
  • Payment will be required in full via PayPal prior to commencement of our services to you. (major credit cards are accepted including MasterCard and Visa).
  • Once you have entered into our Agreement, you are responsible for payment of the full agreed service fee. No refunds will be provided after signing of our Agreement, unless for some unforeseen reason it is not possible for us to provide or complete our agreed services for you.
  • Our service will be completed for you within a reasonable timeframe. This is one of the objectives of the ACL. Our service will also be delivered with all reasonable care and skill that would be expected of us by you. So as to ensure these objectives can be met, we cannot accept assignments at short notice nor deliver the service sooner than what is a reasonable timeframe.
  • Upon you providing the necessary instructions to us, that timeframe can be discussed with us if you so require, so that there will be no uncertainty before you engage us.
  • Our service incorporates a collaborative process. Your input into the Executive Resume Writing process is essential to ensuring the quality results you expect. We cannot meet the ACL statutory guarantees if you are unavailable or unable to assist us, when we request your instructions, during the writing process.
  • We are entitled to terminate our Agreement with you if: (i) you do not provide responses to us within twenty one (21) days to any request for further information we require from you so that we can complete our services for you; or (ii) we lose contact with you and you do not inform us of your new contact details within twenty one (21) days.
  • Our Agreement with you will be deemed to end after twenty one (21) days of us informing you that our agreed work and services for you has been provided to you and is complete. Should you thereafter require any further services from us that may arise from our completed work, or otherwise, then any such further services to be provided will only start after your purchasing of these further services from us and a further binding agreement entered.   

All Coaching Programs are also subject to specific conditions outlined as per below:

Meeting Times & Duration:
Our initial engagement will include a number of regular meetings, which typically are scheduled for approximately 1 hour. In between sessions we can be contacted as required by phone or email. It is your responsibility to schedule regular meetings when they are required and we require at a minimum 48 hours’ notice to schedule your next appointment.
Meetings may take place at an agreed location; usually at Level 8, 99 Elizabeth Street Sydney or via Skype web conference call. It is important that you allocate the time, are prompt for our meeting or call and we have privacy for our meetings together.
Payment may be made by way of Paypal, direct transfer or cheque. Payments are made in advance of the Coaching Program commencing. The Coaching Program fee is not refundable. You will pay all fees and charges in accordance with the terms of payment shown on our invoice.  In the event of non-payment, we reserve the right to charge interest at a flat rate of 2% per month on unpaid invoices from the due date to the receipt of payment.  You agree to indemnify us for any and all costs incurred by us, legal or otherwise, with respect to enforcement of these terms and conditions.
Preparation for Sessions:
Coaching Programs are often a life-changing experience and as such it can sometimes be uncomfortable and emotionally challenging. While we guarantee my full support we accept no responsibility for illness or mental stress that may result from changes that may occur in your life. We accept no responsibility for any changes that you may or may not implement as a result of our discussions together.
Cancellation of Sessions:
We will be committed to our scheduled sessions and will only postpone a session as a result of illness or emergency. We request that you give it the same priority. Late cancellations or non-appearance may result in forfeiting the session.
Report of Action Outcomes:
During our engagement together you will undertake to complete certain actions you have made a commitment to, as well as written exercises and follow up. We request that you email or fax to me a report of your actions as well as any written exercises prior to our next session so we can review prior to our meetings.
No Guarantees:
As your Executive Coach & Career Mentor we will be a professional coach, mentor and facilitator. The actual achievement of your goals is entirely in your hands and you will not hold me responsible in any way for the final outcomes.
Our contract can be terminated as follows: (1) At any time by either party when termination is agreed by both parties as appropriate. Written confirmation of termination, signed by both parties is required in these circumstances. (2) Unilaterally by us, when we consider there are grounds for termination which may include unprofessional conduct by you, a failure by you to engage in regular meetings or activities which will prevent us from completion of the service for you, fraud or misrepresentation, or non-disclosure of facts that would not have made us enter into this Agreement with you. In such circumstances, we will provide a letter setting out our reasons for termination and any paid coaching fees shall be non-refundable, and we reserve our rights to seeking any damages incurred by us.
Our Commitment:
We verify that we are trained by Results Coaching Systems and have over 10,000 hours of practical executive coaching experience. We undertake to maintain complete confidentially of our relationship as well as any information that passes between us. Should we wish to use some aspect of our work together, to assist or inform others about the Career Mentoring process, we will request your permission to do so.

Upon your purchasing of our Services, you have confirmed entering a legal binding Agreement with us and you also confirm your acceptance of all the terms and conditions above noted as being within our Agreement with you. 

Procedure after entering into our Agreement with you:

Once you have purchased any of our products or services, you will receive an email from us with all necessary details required by us to commence our services for you, such as providing to us a copy of your current resume and/or your employment history, a job description for the position you may wish to apply for.  

If you have requested and agreed on any of our other products or services including our Executive Coaching, Interview Coaching or 360-Degree Feedback services, you will receive a similar email. We will need all your contact details, so that we can commence our services for you promptly and to achieve a timely and quality service for you.

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